Quality assurance is the process of creating plans to ensure that your program is meeting the needs and expectations of your participants. Quality assurance is proactive. Activities that fall under “quality assurance” include:
The quality control process is a corrective process within quality assurance. It is the task of actually ensuring that a service meets the quality assurance benchmarks. Examples of this include spot checks and post-service participant evaluations.
During our development Harm Reduction Hacks have collected together a large number of resources from around the web you can find these in our resource folder in Google Docs. We are also always looking for more so help us by suggesting any resources we may have missed.
We do not claim that this is an exhaustive set of strategies, shortcuts, or tips for running an SSP. What we do suggest is that Harm Reduction Hacks offers down-to-earth, practical information for being a better leader, starting and running an SSP, and providing syringe access services. We feel we can say this with confidence because the Hacks are based on interviews with, and the experiences of, literally generations of people who have been doing harm reduction work.
Please note that nothing in this guide should be construed as legal advice. Please consult an attorney local to your area to ensure your program is in compliance with all local, state and federal regulations that apply to your situation.